If my team is interacting with an old age couple, there are some different layer of information he needs to pass on, keep in his mind, to give that experience to the old age people. Also, if you have got a whole house with kids and how do you keep those nitty-gritties of the house/family/owners and bring it back to the service centre... Such kind of flavour, depending on how your customer is would also add up to that charm because we trying to give all kinds of unique experiences to the customer. …If there is a senior citizen then moving his furniture will be at the top of his priority and he will explicitly call it out during the discussion with the old couples. If it’s with kids then he will call out that these things you have mentioned it has X and would suggest the customers go with Y, so that final detailing, touch on the service would be an amazing promise that we can deliver. If it is a professional couple, where both husband and wife are working then the start date and end date would be given priority. There are buildings that tell us you can’t work from 4-5 pm or 3-5 pm such kind of small details needs to be translated and give that experience back.
Addressing specific needs for old people, families with kids, professional couples etc./ Addressing customer specific requirements (needs for old people, family with kids, working professionals, keeping our ears open for potential red flags)