One of the customer had a problem with issuing the cheque in the name of the dealer. He was like if I am taking AP’s services then why do I need to pay the dealer. So there I told him that, “Sir if you have any complaints with the service or product or if matters become legal will you be able to go to Mumbai head office to solve it?” (the client was a lawyer, so I explained to him in his language). He had a bad experience while dealing with Berger Paints, hence he was being sceptical about this. I told him that the company or company policy is not at fault, mistakes happen when people are working. So maybe you did not like the service that was offered to you in the past and your needs were not addressed properly but it won’t happen this time.
So when you deal with such problems and can instantly solve them by talking to the customer, you feel satisfied that if next time such a problem comes you will not have to think much before solving customers’ queries.