In case a customer says to the ECA that he can see the flat [for inspection]. In such situations, there are some ECAs who, directly enter all the rooms in a flat.
As a TL in Rajasthan, when I had visited this flat. The customer had told the ECA that, “Han inko flat dikhado”. So, the ECA started going inside the room directly. So, I told the ECA to please wait for a minute. Let us first take permission from the customer. Then I asked the customer, “Can we enter this room?”. The customer said, “You can.” Only then we entered the room.
As a senior and TL. I will make the ECA understand this. So, the ECA will also keep this in his mind.
This is a recommended best practice