- There is a dampproof site, the customer said that he will pay in one shot in the end. So denied him and said that we don’t take payment in one shot you will have made an advance payment.
- At first, he ignored us but later we pressurized him so then he made the advance payment of around 40%, and remaining he said he will pay in the end. The dealer also agreed to this.
- Later the work got completed, and he stalled us for payment. He said that he will clear our payment in a week’s time and the contractor, dealer, and associate agree to that. When the week was finished he stopped picking up calls from the contractor or associate.
- After 8-10 days the contractor sent his painters on the site to check on the customer, and when they reached there the customer’s family shoved them away saying sir is not at home and to come later.
- After few days even the associate visited his place and he asked him to come later giving some lame excuse. Later some cracks started appearing on the wall, so he immediately raised a complaint at the helpline saying that the painters have not done their job well, AP’s service is very bad, so it came as a direct complaint to us.
- I informed the Associate about this and later even got a call from the TSO and I told him the matter. If the client had any problem with the work, we have given him the warranty, so he should have contacted us first, either the associate or the contractor, he was not even picking up our calls and then directly raising a complaint about the work.
- So decided to plan the visit and the associate has been calling him every day for a month to visit the site but not the customer only is not giving him time.
- Sometimes he says, “you come on Sunday, I am free on Sunday,” and then calls again and says, “don’t come now, I am busy now, come later will let you know when,” where actually he is due to pay us 60K. As far as I know, I feel he is not in the mood to pay us and hence he is behaving like this. Our contractor is also ready to work on the wall. The place where little touching is required that is just 200-300ml of paint, but the customer is saying you redo paint the entire terrace again.
- He had kept a condition that once you finish the work, give met the warranty only then he will make the entire payment. His intention is that he wants to find fault in our work and not pay us the remaining payment. And now the contractor is even ready to paint the entire wall, but still, he is not giving us time.
This is a challenge situation which may be requires a solution think approach