There was an advocate customer. He asked me to come to take measurements and then asked for a quotation.
He told me to come and meet him before his Puja time. He used to do Puja till 9 30 am. So I used to land up at 7 30 am so that there is no problem. But he wouldn’t meet me.
He would call me every day to the site but wouldn’t meet – he used to extend his Puja time and then tell me – ‘Shubham you’re late’ and then leave.
This continued for 15-20 days. There was no TCS service at that time to pitch him if he had a problem with the prices.
But finally, he had some mercy on me and agreed – and we started work after getting an advance payment of 20,000 rupees.
We had just put putty for one or two rooms and before we could proceed further, he got some local painters in to do the work. He said – ‘you guys are too expensive.’ I told him we have already given you a discount. You have agreed and signed an agreement as well – but he’s an advocate, he didn’t care about that.
He took back the 20,000 rupees and also kept my putty with him.
This was one of my worst experiences with a customer. But dealer support got me through it
There were some moments when I thought I would have to leave the job – customers say a lot of hurtful things and sometimes intimidate me by saying they will put a case or an FIR on me.