There was a site in Kota where we had done damp proof work. The customer was staying in Mumbai and he was well-educated with a job in an IT company.
The ECA was new and at the site when work was going on one of the dealer’s Shop-Boys had also arrived at the site and had started interacting with the customer and his people.
We do not train the Shop Boys and he’s not part of the AP-Safe Painting Solutions service. So, the customer replied how are you giving service like this? I had taken Asian Paint’s service. Why are the dealer’s people tracking here?
Then we gave the customer clarity. We properly explained to him the entire process from A to Z. Only then did the complaint got settled.
We apologized to the customer and we told him that the dealer’s shop-boy is not part of our service.