- In an ongoing site, there was a bit of a surface problem on the wall. Due to which the customer got a doubt in his mind that the labourer’s working on the site are not from AP, and whether they are even trained by the company.
- So the customer was expecting the labourer’s to have some sort of identification card from the company, which is not possible. Because the labourer’s who work with the contractor always keep changing so it’s never fixed. Some work for 4 years, some for 5 years and later they shift to do some other work.
- So this is a problem, that people (labourer’s) who are actually working on the site don’t have an ID card from the company. So even though the work was happening, the customer was restless throughout the process.
- I had to come in and explain to the customer that the company does not provide an identity card to the labrourer’s until they complete 10 years of working with us, and even after that, he needs an approval from the contractor and dealer, and only then he gets the identity from the company that he is an AP guy.
Good scenario but, the response needs to be better/ modified