- A few days back I had got an Ultima Protek site. So with the stock, we had of Ultima at the dealers’ depo I started my work with that.
- I knew that for this work I will need 40 drums, and that time we had only 15 drums at the dealers-side. So for rest of the drums I had already told the dealer to raise the bill and call for the products but that time the product was not available with the company.
- So I spoke to the unit head and got the communication that within a week we will get the materials on that basis we took the work and continued.
- One week became two and still the material was not available at the depo. So we had to stop the work on the site.
- Luckily it rained a lot so we stalled the work during that time, told the customer it’s raining now so painting cannot be done, when rain stopped we said that the wall is still wet, so like this we came up with some or the other excuse in order to wait for the products. So after 3-4 weeks the materials came and we resumed the work.
- Hence this was a tricky situation. We did not tell the customer the problem, because sometimes on face value they understand but internally they are restless and then even after work competition they raise complaints about the work like you did not complete the work on time, you said work will be done in continuity, but it was not done like that so such things they mention. To avoid all this we delayed the process a bit, reduced manpower, so that customer doesn’t feel work has stopped or there is some issue.
example for- from running away to facing the brute