I had a site where I had worked as a CCA. The work we were doing was worth 70,000 rupees. The customer had maxed out their budget. So, in the daughter’s room we provided stencils of birds and butterflies. Because we had anyway done the base paint. [It was part of our contract.] The extra stencils cost us around 250 to ₹500 more.
The decoration made the customer and the daughter very happy. The customer said, “you have done so much, I’m very so happy that your services are so nice. You have decorated my daughters’ room so beautifully with these stencils.” At that time, to the customer shared many references with us.
This was my idea. I consulted with the contractor and spoke with the dealer. I did not take the decision directly. I first spoke to the contractor regarding the costing. I then spoke to the dealer for his permission. Because at the end of the day, the costing [of the additional stencil] will be borne by the dealer.
I explained to the dealer that in future this will be beneficial for references. Because the society is very nice and if the customer refers our services, it will be good for us. [we will get additional business from other customers].
Then on that basis, the dealer approved and then we proceeded with the execution of the stencils on the site.