There was a customer in Baroda whose house we had to paint. She was Hindu, and the painter who was allotted for the job was a Muslim. The day the Puja room had to get painted, the guy removed all the things from the mandir and placed it outside. The whole family went gaga over it and they started using gangajal to purify the place and we were apologizing and had no clue on how to handle such kind of situation. All the promises were met and delivered to the customer but because of this thing, the situation went out of hands. (add the part of this cant be scaled – and not get )
Build sensitivity and keeping ears open for personal choices or preferences, sensitive issues/ potential red flags – listening and being aware